Effective Date: August 11, 2026<\/strong><\/p>\n At Neosurf<\/a> Exchanger<\/strong> (\u201cwe,\u201d \u201cus,\u201d \u201cour,\u201d or \u201cthe Service\u201d), available at https:\/\/neosurf-exchanger.com\/<\/a>, we respect your privacy and are committed to protecting the information you provide when using our website and exchange services.<\/p>\n This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.<\/p>\n By using our website or submitting an exchange request, you acknowledge that you have read and understood this Privacy Policy.<\/p>\n Depending on how you use our website and services, we may collect the following information.<\/p>\n When you submit an exchange request, we may collect:<\/p>\n \u2022 Your email address<\/p>\n \u2022 Neosurf or other voucher codes and related voucher information<\/p>\n \u2022 Voucher currency, value, and country of issue<\/p>\n \u2022 Your selected payout method<\/p>\n \u2022 Cryptocurrency wallet addresses, where applicable<\/p>\n \u2022 PayPal, Skrill<\/a>, Neteller, or other payment account information that you provide for receiving payment<\/p>\n \u2022 Information you provide when contacting our support team<\/p>\n We only request information that is reasonably necessary to process your exchange request, communicate with you, provide customer support, maintain security, and comply with applicable legal obligations.<\/p>\n When you visit our website, certain technical information may be collected automatically, including:<\/p>\n \u2022 IP address<\/p>\n \u2022 Browser type and version<\/p>\n \u2022 Device type<\/p>\n \u2022 Operating system<\/p>\n \u2022 Pages visited<\/p>\n \u2022 Date and time of visits<\/p>\n \u2022 Referring website<\/p>\n \u2022 General usage information<\/p>\n \u2022 Technical information required to maintain website security and functionality<\/p>\n We may use collected information for the following purposes:<\/p>\n \u2022 To process and complete exchange requests<\/p>\n \u2022 To send order confirmations and transaction updates<\/p>\n \u2022 To communicate with you regarding your exchange<\/p>\n \u2022 To provide customer support<\/p>\n \u2022 To verify transactions and prevent fraud or unauthorized activity<\/p>\n \u2022 To protect our website, users, and services<\/p>\n \u2022 To investigate suspicious or potentially fraudulent transactions<\/p>\n \u2022 To maintain records of transactions<\/p>\n \u2022 To improve the performance and functionality of our website<\/p>\n \u2022 To comply with applicable laws, regulations, court orders, or lawful requests from authorities<\/p>\n \u2022 To enforce our Terms and Conditions<\/p>\n If you submit a Neosurf voucher code or other payment voucher information through our exchange form, that information is used to process and verify your requested transaction.<\/p>\n Because voucher codes may represent monetary value, you should only submit codes that you are legally authorized to exchange.<\/p>\n We may retain transaction information for as long as reasonably necessary for transaction records, fraud prevention, dispute resolution, security, accounting, and legal or regulatory purposes.<\/p>\n We do not necessarily process all payments directly ourselves. Depending on the payout method selected, your transaction may involve third party payment or cryptocurrency services.<\/p>\n When you choose a third party payment method, information necessary to complete the transaction may be processed by that third party.<\/p>\n You should review the privacy policies and terms of the relevant payment provider before using its services.<\/p>\n If you choose cryptocurrency as your payout method, you may provide a cryptocurrency wallet address.<\/p>\n Cryptocurrency transactions may be recorded on publicly accessible blockchain networks. Information recorded on a blockchain may be permanent and may not be capable of being deleted or modified.<\/p>\n We are not responsible for the privacy practices or policies of the blockchain networks or external cryptocurrency services you use.<\/p>\n Our website may use cookies and similar technologies.<\/p>\n Cookies may be used to:<\/p>\n \u2022 Keep the website functioning properly<\/p>\n \u2022 Remember certain preferences<\/p>\n \u2022 Improve website performance<\/p>\n \u2022 Understand how visitors use the website<\/p>\n \u2022 Help protect the website against security threats<\/p>\n You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.<\/p>\n We may use third party services to help operate, secure, analyze, or improve our website.<\/p>\n These services may collect technical information about your visit according to their own privacy policies.<\/p>\n Third party services may include website hosting providers, security services, analytics providers, payment providers, communication services, and other service providers necessary for operating our business.<\/p>\n We do not authorize third party service providers to use personal information provided to us for purposes unrelated to the services they perform for us, except where otherwise permitted by law.<\/p>\n We do not sell your personal information.<\/p>\n We may share information when reasonably necessary with:<\/p>\n \u2022 Service providers that help us operate the website or process transactions<\/p>\n \u2022 Payment and payout providers selected by you<\/p>\n \u2022 Technical, hosting, security, or analytics providers<\/p>\n \u2022 Professional advisers where necessary<\/p>\n \u2022 Law enforcement or government authorities when legally required<\/p>\n \u2022 Other parties when necessary to prevent fraud, abuse, security threats, or unlawful activity<\/p>\n We only seek to share information that is reasonably necessary for the relevant purpose.<\/p>\n Because our service providers or payment partners may operate in different countries, your information may be processed or stored outside your country of residence.<\/p>\n Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards.<\/p>\n By using our website and submitting information, you acknowledge that your information may be processed in countries other than your own.<\/p>\n We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.<\/p>\n However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.<\/p>\n You should also take reasonable steps to protect your own account information, email account, cryptocurrency wallet information, and other sensitive information.<\/p>\n We retain personal and transaction information only for as long as reasonably necessary for the purposes described in this Privacy Policy.<\/p>\n The length of time information is retained may depend on:<\/p>\n \u2022 The nature of the transaction<\/p>\n \u2022 Customer support requirements<\/p>\n \u2022 Fraud prevention and security requirements<\/p>\n \u2022 Accounting and business records<\/p>\n \u2022 Legal or regulatory obligations<\/p>\n When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.<\/p>\n Depending on where you live and the laws that apply to you, you may have rights concerning your personal information.<\/p>\n These may include the right to:<\/p>\n \u2022 Request access to personal information we hold about you<\/p>\n \u2022 Request correction of inaccurate information<\/p>\n \u2022 Request deletion of certain information<\/p>\n \u2022 Object to or restrict certain processing<\/p>\n \u2022 Request a copy of certain information<\/p>\n \u2022 Withdraw consent where processing is based on consent<\/p>\n Some requests may be subject to legal, security, fraud prevention, transaction record, or other legitimate limitations.<\/p>\n To make a privacy request, contact us using the contact information provided on our website.<\/p>\n Our services are not intended for individuals under the age of 18.<\/p>\n We do not knowingly collect personal information from individuals under 18 for the purpose of providing our exchange services.<\/p>\n If you believe that a person under 18 has submitted personal information to us, please contact us so that we can review the situation and take appropriate action.<\/p>\n Our website may contain links to websites or services operated by third parties.<\/p>\n We are not responsible for the privacy practices, security, content, or policies of third party websites.<\/p>\n We recommend reviewing the privacy policy of each third party website before providing personal information.<\/p>\n To protect our users and our service, we may review transactions and related information for signs of fraud, unauthorized use, stolen vouchers, abuse, or other suspicious activity.<\/p>\n Where necessary, we may delay, reject, or suspend a transaction while appropriate checks are carried out.<\/p>\n We may retain and disclose relevant information where reasonably necessary to protect our business, users, payment partners, or comply with applicable law.<\/p>\n We may update this Privacy Policy from time to time.<\/p>\n When changes are made, we will update the Effective Date<\/strong> at the beginning of this Privacy Policy and publish the updated version on this page.<\/p>\n You should review this Privacy Policy periodically to remain informed about how we handle information.<\/p>\n If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us through the contact details provided on our website.<\/p>\n Website:<\/strong> https:\/\/neosurf-exchanger.com\/<\/a><\/p>\n1. Information We Collect<\/h2>\n
Information You Provide<\/h3>\n
Automatically Collected Information<\/h3>\n
2. How We Use Your Information<\/h2>\n
3. Voucher Codes and Transaction Information<\/h2>\n
4. Payment Information<\/h2>\n
5. Cryptocurrency Transactions<\/h2>\n
6. Cookies<\/h2>\n
7. Analytics and Third Party Services<\/h2>\n
8. Sharing of Information<\/h2>\n
9. International Data Transfers<\/h2>\n
10. Data Security<\/h2>\n
11. Data Retention<\/h2>\n
12. Your Privacy Rights<\/h2>\n
13. Children’s Privacy<\/h2>\n
14. Third Party Websites<\/h2>\n
15. Fraud and Security Investigations<\/h2>\n
16. Changes to This Privacy Policy<\/h2>\n
17. Contact Us<\/h2>\n