Terms and Conditions

Effective Date: August 11, 2026

Welcome to Neosurf Exchanger.

These Terms and Conditions (“Terms”) govern your use of the website https://neosurf-exchanger.com/ and the exchange services provided through the website.

By accessing our website, submitting an exchange request, or using any of our services, you agree to these Terms. If you do not agree with these Terms, please do not use our services.

1. About Our Service

Neosurf Exchanger provides an independent online exchange service that allows users to submit eligible prepaid voucher or payment card information for conversion into an available payout method.

Depending on availability, payout methods may include:

• Bitcoin

• Tether (USDT)

• Ethereum

• PayPal

• Skrill

• Neteller

• Other payment methods displayed on our website

The available exchange methods, currencies, limits, fees, and payout options may change at any time.

2. Independent Service and Trademarks

Neosurf Exchanger is an independent exchange service.

We are not an official reseller, agent, representative, or partner of Neosurf, Paysafecard, Flexepin, Razer Gold, Neteller, Skrill, iTunes, PayPal, or any other payment brand mentioned on our website, unless expressly stated otherwise.

All trademarks, trade names, logos, and brand names belong to their respective owners.

The use of brand names on our website is for identification and service description purposes only.

No partnership, sponsorship, endorsement, or official relationship should be inferred from the appearance of any third party trademark on our website.

3. Eligibility

You must be at least 18 years old to use our exchange services.

By submitting an exchange request, you confirm that:

• You are at least 18 years old

• You have the legal capacity to enter into these Terms

• You are legally authorized to use the voucher, card, account, or funds submitted for exchange

• The information you provide is accurate and complete

• Your transaction does not violate any applicable law or regulation

4. Exchange Requests

To request an exchange, you must provide the information requested on the relevant exchange form.

Depending on the service, this may include:

• Voucher or card code

• Voucher currency

• Voucher value

• Country of issue

• Your selected payout method

• Payment account details

• Cryptocurrency wallet address

• Email address

You are responsible for checking all information before submitting your request.

Incorrect payment details, cryptocurrency addresses, email addresses, account information, or other information supplied by you may result in delays or loss of funds.

5. Voucher Ownership

You must only submit vouchers, prepaid cards, or payment instruments that you legally own or are authorized to exchange.

You must not submit:

• Stolen vouchers

• Fraudulently obtained vouchers

• Vouchers obtained through unauthorized access

• Vouchers obtained through scams

• Vouchers associated with criminal activity

• Vouchers that belong to another person without authorization

• Previously redeemed or invalid vouchers

We may refuse or suspend any transaction where we reasonably suspect fraud, unauthorized use, theft, money laundering, or other unlawful activity.

6. Verification of Transactions

Every exchange request may be subject to verification.

Verification may include checking:

• Whether the voucher is valid

• Whether the voucher has sufficient value

• Whether the voucher has already been redeemed

• The country and currency of the voucher

• The information supplied by the customer

• The requested payout method

• Transaction history

• Signs of fraud or suspicious activity

Verification may take longer than the normal processing time when additional checks are required.

7. Processing Time

We aim to process valid exchange requests as quickly as reasonably possible.

The website may display estimated processing times. These are estimates and are not guaranteed.

Processing may be delayed because of:

• Manual verification

• Payment provider delays

• Cryptocurrency network congestion

• Technical problems

• Incorrect customer information

• Security checks

• Fraud investigations

• Public holidays or weekends

• Third party service interruptions

Submitting an exchange request does not guarantee that payment will be completed within a specific period.

8. Exchange Rates and Fees

The amount you receive depends on the exchange rate and applicable service fee displayed or communicated at the time of the transaction.

Fees may vary depending on:

• Voucher type

• Voucher currency

• Voucher value

• Payout method

• Market conditions

• Transaction risk

• Cryptocurrency network fees

• Payment provider fees

Before submitting an exchange request, you should review the applicable exchange rate, fee, and estimated payout amount.

Once a transaction has been accepted and processed, the exchange rate may not be changed.

9. Minimum and Maximum Exchange Amounts

Minimum and maximum exchange amounts may apply.

The applicable limits may vary depending on the voucher, currency, payout method, or other transaction conditions.

We reserve the right to refuse or request additional verification for transactions that exceed applicable limits.

10. Payment and Payouts

Payments are sent to the payout information supplied by the customer.

You are responsible for ensuring that the payout information is correct.

For cryptocurrency payments, you are responsible for providing the correct blockchain network and wallet address.

If you provide an incorrect cryptocurrency address or unsupported network, the transaction may be irreversible and we may be unable to recover the funds.

For PayPal, Skrill, Neteller, or other third party payment accounts, you must provide an account that you are authorized to use.

11. Cryptocurrency Transactions

Cryptocurrency transactions are generally irreversible once confirmed on the relevant blockchain network.

We are not responsible for losses caused by:

• Incorrect wallet addresses

• Incorrect blockchain networks

• Unsupported wallets

• Blockchain congestion

• Blockchain transaction fees

• Network failures

• Delays caused by blockchain confirmations

You are responsible for verifying all cryptocurrency payment details before submitting your exchange request.

12. Third Party Payment Services

Some payouts may be processed through third party payment services.

Third party services may have their own terms, fees, limits, verification requirements, and transaction policies.

We are not responsible for decisions, restrictions, account limitations, payment reversals, or delays imposed by a third party payment provider.

If a payment provider rejects or reverses a transaction, we may need to investigate the matter before taking further action.

13. Refunds and Cancellations

Because exchange transactions may involve irreversible voucher redemption or cryptocurrency transactions, cancellation may not always be possible after processing has started.

If you want to cancel an exchange request, you should contact us as soon as possible.

Once a voucher has been verified, redeemed, exchanged, or payment has been sent, cancellation may no longer be possible.

Any refund request will be reviewed individually and may be subject to applicable fees and verification.

14. Failed or Invalid Transactions

We may reject a transaction if:

• The voucher is invalid

• The voucher has already been redeemed

• The voucher cannot be verified

• The voucher appears to be stolen or fraudulently obtained

• The customer provides incorrect information

• The requested payout method is unavailable

• The transaction violates these Terms

• The transaction presents unacceptable fraud or security risks

• Processing the transaction would violate applicable law

Where appropriate, we may request additional information before deciding whether a transaction can be completed.

15. Fraud, Abuse, and Suspicious Activity

We take fraud and unauthorized transactions seriously.

We may monitor transactions for suspicious activity and may delay, reject, suspend, or investigate transactions where we have reasonable concerns.

We may also retain relevant transaction information and provide information to competent authorities where required or permitted by applicable law.

We do not guarantee that every transaction will be accepted.

16. Prohibited Activities

You must not use our website or services for:

• Money laundering

• Fraud

• Theft

• Financing illegal activities

• Unauthorized payment transactions

• Selling or exchanging stolen vouchers

• Obtaining vouchers through deception

• Circumventing payment provider restrictions

• Providing false or misleading information

• Attempting to compromise our website or systems

• Attempting to interfere with another customer’s transaction

• Any activity that violates applicable law

We may suspend or refuse service where prohibited activity is suspected.

17. Customer Responsibility

You are responsible for:

• Providing accurate information

• Using only legally obtained vouchers

• Protecting your payment accounts

• Protecting your cryptocurrency wallet information

• Checking payout information before submission

• Checking the applicable exchange rate and fees

• Keeping transaction records and confirmation emails

• Complying with the laws applicable to you

18. Website Availability

We try to keep our website available and functioning properly, but we do not guarantee uninterrupted access.

The website or exchange service may temporarily become unavailable because of:

• Maintenance

• Technical problems

• Hosting problems

• Security incidents

• Network failures

• Third party service interruptions

• Events outside our reasonable control

19. Information and Website Content

We make reasonable efforts to keep information on the website accurate and current.

However, exchange rates, fees, supported currencies, payment methods, limits, and processing times may change without prior notice.

Website information should not be interpreted as a guarantee that a particular payment method, exchange rate, or service will always be available.

20. Intellectual Property

Unless otherwise stated, website content, design, text, graphics, software, and other materials associated with Neosurf Exchanger may not be copied, reproduced, modified, distributed, or commercially exploited without permission.

Third party trademarks and logos remain the property of their respective owners.

Nothing in these Terms transfers ownership of third party intellectual property to us or to you.

21. Privacy

Your use of our website and exchange services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal and transaction information.

By using our services, you acknowledge that you have read and accepted our Privacy Policy.

22. Third Party Websites and Services

Our website may contain links to third party websites or services.

We do not control third party websites and are not responsible for their content, security, availability, terms, privacy practices, or services.

Your use of a third party service is subject to that provider’s own terms and policies.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Neosurf Exchanger shall not be responsible for losses resulting from:

• Incorrect information supplied by the customer

• Incorrect cryptocurrency wallet addresses

• Incorrect payment account information

• Payment provider restrictions or failures

• Blockchain network problems

• Delays caused by third parties

• Unauthorized access to the customer’s own payment account

• Loss or theft of customer account credentials

• Fraud committed by the customer or another person

• Website interruptions

• Events outside our reasonable control

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

24. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances outside our reasonable control.

These circumstances may include natural disasters, war, government action, internet or telecommunications failures, major technical failures, payment provider outages, blockchain network problems, cyberattacks, or other events beyond our reasonable control.

25. Suspension or Termination

We may suspend or terminate access to our services if we reasonably believe that:

• You have violated these Terms

• You have provided false information

• Your transaction is fraudulent or suspicious

• Your activity may be unlawful

• Your activity creates a security risk

• Continued service would expose us to legal or financial risk

Termination does not remove obligations that arose before termination.

26. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the updated Terms will be published on this page and the effective date will be updated.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

27. Governing Law

These Terms shall be interpreted and applied in accordance with the laws applicable to the operation of our service and the relevant jurisdiction.

Nothing in these Terms is intended to remove or restrict mandatory consumer rights that cannot legally be excluded.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be limited or removed to the minimum extent necessary.

The remaining provisions shall continue to apply.

29. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated into them, constitute the agreement between you and Neosurf Exchanger regarding your use of our website and exchange services.

30. Contact Us

If you have questions about these Terms, an exchange request, a transaction, or our services, please contact us through the contact information available on our website.

Website: https://neosurf-exchanger.com/

Last Updated: August 11, 2026

© Neosurf Exchanger. All rights reserved.