Privacy Policy

Effective Date: August 11, 2026

At Neosurf Exchanger (“we,” “us,” “our,” or “the Service”), available at https://neosurf-exchanger.com/, we respect your privacy and are committed to protecting the information you provide when using our website and exchange services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

By using our website or submitting an exchange request, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information.

Information You Provide

When you submit an exchange request, we may collect:

• Your email address

• Neosurf or other voucher codes and related voucher information

• Voucher currency, value, and country of issue

• Your selected payout method

• Cryptocurrency wallet addresses, where applicable

• PayPal, Skrill, Neteller, or other payment account information that you provide for receiving payment

• Information you provide when contacting our support team

We only request information that is reasonably necessary to process your exchange request, communicate with you, provide customer support, maintain security, and comply with applicable legal obligations.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General usage information

• Technical information required to maintain website security and functionality

2. How We Use Your Information

We may use collected information for the following purposes:

• To process and complete exchange requests

• To send order confirmations and transaction updates

• To communicate with you regarding your exchange

• To provide customer support

• To verify transactions and prevent fraud or unauthorized activity

• To protect our website, users, and services

• To investigate suspicious or potentially fraudulent transactions

• To maintain records of transactions

• To improve the performance and functionality of our website

• To comply with applicable laws, regulations, court orders, or lawful requests from authorities

• To enforce our Terms and Conditions

3. Voucher Codes and Transaction Information

If you submit a Neosurf voucher code or other payment voucher information through our exchange form, that information is used to process and verify your requested transaction.

Because voucher codes may represent monetary value, you should only submit codes that you are legally authorized to exchange.

We may retain transaction information for as long as reasonably necessary for transaction records, fraud prevention, dispute resolution, security, accounting, and legal or regulatory purposes.

4. Payment Information

We do not necessarily process all payments directly ourselves. Depending on the payout method selected, your transaction may involve third party payment or cryptocurrency services.

When you choose a third party payment method, information necessary to complete the transaction may be processed by that third party.

You should review the privacy policies and terms of the relevant payment provider before using its services.

5. Cryptocurrency Transactions

If you choose cryptocurrency as your payout method, you may provide a cryptocurrency wallet address.

Cryptocurrency transactions may be recorded on publicly accessible blockchain networks. Information recorded on a blockchain may be permanent and may not be capable of being deleted or modified.

We are not responsible for the privacy practices or policies of the blockchain networks or external cryptocurrency services you use.

6. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning properly

• Remember certain preferences

• Improve website performance

• Understand how visitors use the website

• Help protect the website against security threats

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

7. Analytics and Third Party Services

We may use third party services to help operate, secure, analyze, or improve our website.

These services may collect technical information about your visit according to their own privacy policies.

Third party services may include website hosting providers, security services, analytics providers, payment providers, communication services, and other service providers necessary for operating our business.

We do not authorize third party service providers to use personal information provided to us for purposes unrelated to the services they perform for us, except where otherwise permitted by law.

8. Sharing of Information

We do not sell your personal information.

We may share information when reasonably necessary with:

• Service providers that help us operate the website or process transactions

• Payment and payout providers selected by you

• Technical, hosting, security, or analytics providers

• Professional advisers where necessary

• Law enforcement or government authorities when legally required

• Other parties when necessary to prevent fraud, abuse, security threats, or unlawful activity

We only seek to share information that is reasonably necessary for the relevant purpose.

9. International Data Transfers

Because our service providers or payment partners may operate in different countries, your information may be processed or stored outside your country of residence.

Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards.

By using our website and submitting information, you acknowledge that your information may be processed in countries other than your own.

10. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information, email account, cryptocurrency wallet information, and other sensitive information.

11. Data Retention

We retain personal and transaction information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

• The nature of the transaction

• Customer support requirements

• Fraud prevention and security requirements

• Accounting and business records

• Legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or restrict certain processing

• Request a copy of certain information

• Withdraw consent where processing is based on consent

Some requests may be subject to legal, security, fraud prevention, transaction record, or other legitimate limitations.

To make a privacy request, contact us using the contact information provided on our website.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from individuals under 18 for the purpose of providing our exchange services.

If you believe that a person under 18 has submitted personal information to us, please contact us so that we can review the situation and take appropriate action.

14. Third Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third party websites.

We recommend reviewing the privacy policy of each third party website before providing personal information.

15. Fraud and Security Investigations

To protect our users and our service, we may review transactions and related information for signs of fraud, unauthorized use, stolen vouchers, abuse, or other suspicious activity.

Where necessary, we may delay, reject, or suspend a transaction while appropriate checks are carried out.

We may retain and disclose relevant information where reasonably necessary to protect our business, users, payment partners, or comply with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Effective Date at the beginning of this Privacy Policy and publish the updated version on this page.

You should review this Privacy Policy periodically to remain informed about how we handle information.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us through the contact details provided on our website.

Website: https://neosurf-exchanger.com/

Privacy Policy: https://neosurf-exchanger.com/en/terms-conditions/

Last Updated: August 11, 2026

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